The background

Back in 2013, the NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed.

This was designed to be a quick and anonymous way to give your views after receiving NHS care or treatment and is used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

Problems surfaced with the test because so many organisations were filling it in on paper rather than electronically and, even those who introduced a digital format, found it difficult to produce reports, making it hard to use the feedback efficiently to make service improvements.

The solution

This is when Provide Digital stepped in, creating a bespoke version of this software to enhance the test through ProvideMyExperience.

Similar to Survey Monkey but protected and secure within the NHS framework, the platform allows users to create bespoke surveys on a range of subject matter.

The Friends and Family Test element can therefore be enhanced, elaborating on the standard number of questions.

In addition, different departments can use the app confidentially to generate internal surveys which can be used for anything from an HR exit interview to a staff survey or webinar feedback.

What’s more, the platform, now used extensively across Essex, automatically generates reports on the results and analyses these, giving the user ultimate control over cross referencing questions.

How it works

  1. Customise your survey
    You can create any type of form you need from the many options available. It doesn’t matter whether they are objective or subjective, long or short. You create what you want.
  2. Smart routing
    The intuitive application asks only relevant follow-up questions to each survey. The smart routing system selects the most appropriate questions to be displayed based on the responses.
  3. Easy deployment
    We will help you reach your target audience quickly and efficiently. The forms and surveys can be easily distributed through a secure and unique web link, which means you get to reach a large section of the target population simultaneously.
  4. Inbuilt storage
    Gone are the days of misplacing a form or accidentally deleting them with no way of retrieval. This technology stores all your surveys in one place automatically and lets you categorise them according to your preference.
  5. Survey Analysis
    Finally, you can keep track of how your surveys are doing in real time. You can find out more about specific patient experiences with an in-depth review of each survey and look at overall results by comparing data across the board. The application also lets you gather feedback from the survey that can help you make improvements or changes accordingly. On top of this, the review form can be easily shared with a QR code.

The benefits

Multiple admin access

We allow multiple admin access which allows your team to stay in control of your forms with our survey creation software.

With this, you can easily delegate responsibilities among your personnel and set multiple service admins with a complete hierarchical admin system ensuring only the right people have the right access to the data that is captured.

Secure and fast

Our software helps you create secure surveys that are accessible only by the related service admin to ensure adherence to GDPR.

Using powerful AWS servers and archival systems within the NHS framework, we provide secure and confidential collection of data and optimised application allowing for unlimited surveys.

Easy media accessibility

With Provide My Experience, you can easily store your media to be used in your forms.

We do this using an inbuilt media library to store photos and videos with an accessible library for your network allowing you to use media from anywhere and anytime.

View our other solutions

We are experienced in understanding how to address all stakeholder needs when designing a solution and have experience helping numerous healthcare systems, hospitals, and trusts with their digital transformation.