Back in 2013, the NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed.
This was designed to be a quick and anonymous way to give your views after receiving NHS care or treatment and is used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
Problems surfaced with the test because so many organisations were filling it in on paper rather than electronically and, even those who introduced a digital format, found it difficult to produce reports, making it hard to use the feedback efficiently to make service improvements.
This is when Provide Digital stepped in, creating a bespoke version of this software to enhance the test through ProvideMyExperience.
Similar to Survey Monkey but protected and secure within the NHS framework, the platform allows users to create bespoke surveys on a range of subject matter.
The Friends and Family Test element can therefore be enhanced, elaborating on the standard number of questions.
In addition, different departments can use the app confidentially to generate internal surveys which can be used for anything from an HR exit interview to a staff survey or webinar feedback.
What’s more, the platform, now used extensively across Essex, automatically generates reports on the results and analyses these, giving the user ultimate control over cross referencing questions.
How it works
Multiple admin access
We allow multiple admin access which allows your team to stay in control of your forms with our survey creation software.
With this, you can easily delegate responsibilities among your personnel and set multiple service admins with a complete hierarchical admin system ensuring only the right people have the right access to the data that is captured.
Secure and fast
Our software helps you create secure surveys that are accessible only by the related service admin to ensure adherence to GDPR.
Using powerful AWS servers and archival systems within the NHS framework, we provide secure and confidential collection of data and optimised application allowing for unlimited surveys.
Easy media accessibility
With Provide My Experience, you can easily store your media to be used in your forms.
We do this using an inbuilt media library to store photos and videos with an accessible library for your network allowing you to use media from anywhere and anytime.
View our other solutions
We are experienced in understanding how to address all stakeholder needs when designing a solution and have experience helping numerous healthcare systems, hospitals, and trusts with their digital transformation.