Who are we?
We are a team of professionals who are experts in digital innovation, particularly for the healthcare sector.
With the help of modern technology, we are working to revolutionise this market, creating and deploying bespoke solutions to complex problems and reducing administrative time and resource for the NHS.
We work with you to deliver ground-breaking apps and software that can transform patient care, alleviate managerial pressure and streamline processes, improving services, slashing budgets and improving delivery times.
Working with you
Our processes allow us to listen, collaborate and deliver on solutions that are bespoke to you and your problems.
Our process includes:
Requirements analysis
We will spend time getting to know you, your operation, your challenges and your opportunities. Through listening, we build a better understanding of your specific problem, what you want to build, what features your product should have, and what purpose it will serve.
Customisation
The second step of our work with you is to carry out extensive user research and information gathering, which allows us to define the functions of the final product. The aim is to create a user-friendly experience so this key step allows us to begin development of a product that your patients or staff will enjoy using and get the most out of.
Testing
To keep users secure and free from bugs, our QA specialists perform automated and manual testing to ensure the quality and security of the code and the user experience. We also run user acceptance testing which gives the customer the opportunity to be directly involved in the design.
Deployment
After ensuring the product security and finetuning the functioning for your requirements, we take your product live on every desired platform. This will be a seamless launch that allows you to introduce patients, staff or other individuals to the product in line with our final step.
Training
We make sure our clients are comfortable with the use of the product, by providing multi model training. This will be a comprehensive programme that allows you to ask as many questions as you need to. We want you to get the most out of your software so we will work with you to guarantee every member of the team is confident to take it forward.
Ongoing support
We can stay involved with your product long after its implementation. This allows us to continue to improve the application and fine tune the software as you grow or develop your business in the future.
Meet the team
Paul Twyman
Managing Director
Paul runs the operations side of Provide Digital, including effective implementation of the business strategy, all client liaison and sales, commercial management and marketing.
His long-term vision for the business is to achieve national recognition within the NHS and for all products and platforms to make a significant difference to the lives of patients and medical staff.
Provide Digital is already becoming the go to point for bespoke healthcare solutions and Paul’s collaborative approach to working with partners has been key to this.
Paul studied economics and computing at university, kickstarting his career in the financial sector in the city before setting up a foreign exchange trading company with a business partner.
In 2008, he decided to return to university to study psychology and a first-class undergraduate degree and two additional first-class master’s degrees later, he made the difficult decision to step away from completing the submission of his PhD thesis, so he could take on a new challenge at Managing Director of Provide Digital.
Paul firmly believes in providing better healthcare engagement through the use of technology and improving the lives of staff and patients through the innovative solutions that Provide Digital offers.
Dheeraj Rathee
Chief Technology and Analytics Officer
As Chief Technology and Analytics Officer, Dheeraj Rathee is responsible for the technical development, strategy, and innovation within Provide Digital.
He expertly handles all bespoke solutions and products for our clients and works closely with tech partners and teams on their development.
This involves designing the architecture of the product, overseeing all functionality and managing end user feedback to make improvements.
Dheeraj is also responsible for all compliancy, best practice, step by step implementation, processes and data handling.
He is passionate about quality product development and implementing cutting-edge technologies from the fields of AI and data analytics to enhance product USP and value to customers.
His experience is second to none in these areas. After finishing his PhD in AI and data analytics in 2015, Dheeraj worked with Provide Group as an AI Data Scientist on the Innovate UK-funded Knowledge Transfer Partnership in collaboration with the University of Essex.
During this time, he developed and launched a series of machine-learning algorithms.
His years of experience in research and development in various technology fields led to international recognition and he was recipient of the Global Exceptional Talent endorsement for AI and Data Analytics from Tech Nation.
Dheeraj thrives on constantly learning, teaching and inspiring other and his collaborative approach to working with other talented teams is what drives business innovation.
Arman Quddus
Product and Innovation Manager
As Product and Innovation Manager, Arman Quddus oversee products from initial concept to market launch. He collaborates closely with teams to ensure each product is well-designed, and developed for successful launch.
Arman Quddus, currently thriving in his role as Product and Innovation Manager at Provide Digital, continues to be a vital contributor to the company’s journey of innovation and growth. In this capacity, Arman leads the development and implementation of both new and existing product ideas, guiding them from conception to market launch.
Having joined Provide Community as a Graduate Business Assistant in 2021, Arman’s deep familiarity with the Provide community has been instrumental in his seamless transition to his current role. His varied experiences within the company have equipped him with a unique perspective, enriching his contributions to Provide Digital.
Arman’s educational background includes a degree in Management and Marketing from the University of Essex, where he gained valuable industry exposure through work placements with Sky and Channel 4. His tenure at Channel 4, especially his experience doing live voice-overs and meeting the celebrated actor Daniel Kaluuya, stands out as a career highlight.
During his time at Provide Community, Arman was the driving force behind the eC-Card Vending Machine project at Essex University. This innovative project, focusing on confidential sexual health services, provided young people under 25 with discreet access to free condoms, thus enhancing sexual health outcomes in Essex while gathering important data for service providers.
This project, a testament to Arman’s commitment to accessible and confidential healthcare solutions, has been one of his standout achievements. It demonstrates his ability to lead initiatives that are not only innovative but also deeply impactful to the community.
Paul Twyman, Managing Director at Provide Digital, praises Arman for his out-of-the-box thinking and effortless problem-solving skills. As Provide Digital enters a period of accelerated growth, launching significant projects like the virtual ward system and the ProQoL app, and developing a new digital system for ASD in mid-Essex, Arman’s insights and leadership are more valuable than ever.
Arman is equally excited about the future at Provide Digital, where his ambition to create societal-impacting ideas aligns perfectly with the company’s mission. His role in these exciting launches and future plans is not just a job but a journey towards fulfilling his passion for making a difference in the healthcare sector.
Board members
Mark Heasman
Group Chief Executive at Provide Community
Mark is values and culture-led with a commitment to inspire success through innovation, agility and a healthy, people-first business culture.
His aim is to create positive and lasting change, both in the workplace and the communities it serves and he works in a collective and collaborative way.
His career, study and personal experience over almost four decades brings a wide experience to our board as well as a fresh and enthusiastic perspective.
Mark has an extensive and diverse knowledge of the not-for-profit sector internationally and in the UK and considerable senior executive experience in the public, private, military and third sectors.
Prior to joining Provide Community as Group CEO, he worked in senior roles with Ormiston Families, Rock UK, Osborne construction, RG Carter, The Prince’s Trust, The Duke of Edinburgh Award, Railtrack, American Express and the Royal Mail.
Mark was also the winner of the Business Culture Awards Leadership Award 2022.
Rachael White
Non-Executive Director of Provide Digital and Chair of the Board of Directors
Rachael brings a wealth of experience to the board with her extensive public, third sector and private sector background.
She has operated at executive board level for two decades, achieved an OFSTED Grade 1 “Outstanding” achievement in 2017 and is driven by a sense of purpose to help people transform their lives.
Rachael is a qualified Chartered Certified Accountant (ACCA) with senior leadership skills who and has overseen – and led on – acquisitions, joint ventures and start-ups.
She innovates using digital IT solutions for quality customer outcomes, in regulated markets for greater customer focus and satisfaction, efficiency, compliance and simpler, faster and more-personal outcomes, working with highly motivated staff.
As well as Chairing our board, she has been the Audit Chair and a Non-Executive Director for Provide Health and Social Care, a £70m turnover social enterprise focused on providing good quality health and social care to people in the community, for almost a decade.
She is also a board director for Prospects Ltd which is a £85m turnover business delivering government funded contracts to transform the lives of children, young people and adults in the UK and has volunteered for 14 years as Treasurer and Committee Member for Crimestoppers.
Philip Richards
Chief Finance Officer with Provide Group
Philip works for our parent company Provide, an ambitious, employee-owned social enterprise, growing in size and influence.
The business transforms lives by treating, caring and educating people, delivering a broad range of health and social care services in the community and adhering to a commitment to making them safe, responsive and of high quality.
In his role as Chief Finance Officer, Philip manages the financial aspect of the business as it works in a variety of community settings, such as three community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within peoples’ homes to provide more than 50 services to children, families and adults.
Provide operates across Essex and in Peterborough and Cambridgeshire, as well as the two London boroughs of Waltham Forest and Redbridge. It has an income of approximately £54 million, employs more than 1,000 and serves communities with a total population of more than 1.9 million people.
Vicky Waldon
Group Chief Commercial Officer for Provide Community
Vicky is an experienced Executive Director with a demonstrable history of leadership, working in commissioning, community healthcare, public health and social care.
Skilled in operational leadership, coaching, relationship building, team development and change management, she also brings strong commercial experience to our board.
Over the years she has won several tenders and created innovative partnerships and she is currently completing an MBA.
